Join Our Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join CapitaLand Vietnam Talent Network

Search jobs

Assistant to Customer Service Manager

  • Ha Noi (Ba Dinh District)
  • Experienced (Non - Manager)
  • Permanent
  • 5 - 7 Years
  • Negotiable
  • Advertising / PR / Communications, Customer Service, Online Marketing, Real Estate, Sales / Business Development
  • Sales & Marketing
  • Unlimited

Job Benefit

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

Provide support and assistance in:

  • Developing and enforcing service procedures, policies and standards
  • Periodically reviewing and improving customer service procedures, policies and standards, studying, evaluating, and re-designing processes
  • Maintaining an orderly workflow according to priorities
  • Coordinating and meeting with other departments to discuss and implement possible improvements to customer service
  • Communicating courteously with customers by telephone, email, letter and face to face
  • Providing help and advice to customers
  • Keeping accurate records of discussions or correspondence with customers
  • Maintaining contact with customers, creating engaged customers and facilitating growth in satisfaction
  • Investigating and solving customers' problems
  • Initiating corrective actions in service breakdowns, and taking ownership of customers’ issues and follow problems through to resolutions
  • Finding ways to measure customer satisfaction and improve services
  • Conducting surveys, forming focus groups, benchmarking best practices, analyzing information and applications
  • Keeping ahead of industry’s developments and apply best practices to areas of improvement
  • Identifying customer service trends and determining system improvements
  • Analyzing statistics or other data to determine the level of customer service your organization is providing
  • Keeping accurate records and document customer service actions and discussions

Job Requirement

  • Proven working experience as an senior customer service officer
  • Experience in providing customer service support
  • Knowledge of customer service methods and techniques
  • Proficiency in English
  • Ability to think strategically
  • Strong client-facing and communication skills
  • Troubleshooting and multi-tasking skills
  • Customer service orientation

Follow Us


Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.